Shipping & Returns
Shipping Policy
This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from Linoir.
Linoir offers worldwide shipping and works with trusted logistics partners to deliver orders to customers in different regions. Orders are typically processed within one to three business days after payment has been successfully confirmed. Processing times may vary slightly during periods of high demand, promotional campaigns, or holidays. Orders are not processed or shipped on weekends or public holidays.
Once an order has been processed and dispatched, customers will receive a confirmation email containing the tracking number and the shipping carrier information when available. This allows customers to monitor the progress of their shipment during transit.
Estimated delivery times generally range between five and twenty-five business days depending on the destination country, customs procedures, and shipping carrier conditions. Deliveries to remote regions or areas with limited logistics infrastructure may require additional time. All delivery timeframes provided are estimates and may vary due to circumstances beyond our control, including carrier delays, customs clearance procedures, weather conditions, or international transportation disruptions.
Customers are responsible for any customs duties, import taxes, or additional fees that may be required by their local authorities. These charges are determined by the destination country and are not included in the purchase price unless otherwise stated.
Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete. If an order cannot be delivered due to an incorrect or incomplete address and is returned to the sender, additional shipping fees may be required to resend the package.
Linoir is not responsible for delays caused by shipping carriers, customs inspections, or other logistical circumstances that are outside of our direct control. However, we will make reasonable efforts to assist customers in tracking their shipments and resolving delivery issues whenever possible.
If you have any questions regarding shipping or the status of your order, please contact our support team at .
Return & Exchange Policy
At Linoir, customer satisfaction is important to us. This Refund Policy explains how returns and refunds are handled for purchases made through our online store.
If a return is approved, refunds are issued exclusively in the form of store credit provided as a digital gift card. This store credit does not expire and may be used toward any future purchase on our website. We do not provide refunds in cash, bank transfers, or to the original payment method unless required by applicable law.
Customers may request a return within seven days of receiving their order if the item arrives defective, damaged, or incorrect. In such cases, customers should contact our support team with details of the issue and, when possible, provide photos of the product received. Once the returned item is received and inspected, store credit will be issued within approximately seven business days.
Items returned outside the seven-day return request period may not be eligible for a refund or store credit. Products must also be returned in acceptable condition in order to qualify. Items that show signs of excessive use, damage caused by the customer, or missing components may not be eligible for a refund.
Shipping costs, delivery fees, taxes, and other associated charges are non-refundable unless otherwise required by law. Store credit issued as part of an approved return will remain valid indefinitely and may be applied to any future order placed on our website.
If you believe your order arrived damaged, defective, or incorrect, please contact us within seven days of delivery so that we can review the situation and assist you with an appropriate resolution.
For any questions regarding returns, refunds, or store credit, please contact our support team at .